WoodWorks Distributors handles a high volume of customer queries daily, ranging from product details to shipping information. Using Deskhero's ticket management system and user groups feature, they can effectively organize and respond to these queries. Deskhero's advanced AI capabilities further improve this process by suggesting replies based on previously resolved tickets and knowledge base articles.
Creating knowledge base articles is a time-consuming task for the WoodWorks team. However, with Deskhero's AI capabilities, they can generate articles from various sources such as word documents, powerpoint presentations, pdf files, and even scraped website data. This significantly reduces the time and effort required to create these resources.
The AI-powered comprehensive search bar on WoodWorks' support portal provides more relevant and accurate results. It uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results, leading to quicker issue resolution and improved customer satisfaction.
By utilizing the custom fields and email domains features, WoodWorks can personalize their customer interactions. When combined with the AI-generated responses, this results in a more customized and efficient customer support experience.
Overall, Deskhero has enabled WoodWorks Distributors to streamline their customer support processes, improve response times, and increase customer satisfaction rates. The platform's advanced AI capabilities have been instrumental in achieving these improvements.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search functionality on the support portal?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the relevance and accuracy of search results on the support portal.
Can Deskhero's AI generate knowledge base articles from different sources?
Yes, Deskhero's AI can generate knowledge base articles from various sources such as word documents, powerpoint presentations, pdf files, and even scraped website data.
* This article provides an example of how a fictive company in the Wooden Mouldings & Millwork Supplies Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
