Shear Delight has a vast knowledge base, including articles, policies, manuals, and presentations. Managing and updating this knowledge base manually was a daunting task. With Deskhero, they were able to automate this process, with the AI generating articles from Word, PowerPoint, PDF files, and even scraping data from their website.
The AI capabilities of Deskhero also enhanced the search results within Shear Delight's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data, the AI could provide more relevant and accurate search results. This has made it easier for both customers and support staff to find the information they need.
Furthermore, Shear Delight used the structured data lists feature of Deskhero to organize their knowledge base better. This made it easier for users to navigate the knowledge base, improving its usability.
Deskhero's REST API was also instrumental in integrating the platform with Shear Delight's existing systems. This seamless integration ensured that all knowledge base data was centralized, making it easier for the support team to access and use this data.
Overall, the use of Deskhero has revolutionized Shear Delight's knowledge base management, making it more efficient and user-friendly. The advanced AI capabilities of the platform have played a significant role in this transformation.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. These articles are then processed through OpenAIs ChatGPT to ensure they are coherent and useful.
How does the AI enhance search results within the knowledge base?
The AI uses OpenAI Embeddings to provide more accurate and relevant search results within the knowledge base. It considers data from previous tickets, knowledge base articles, uploaded files, and scraped website data to do this.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures that all knowledge base data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Wool Production from Sheep and Goats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
