Goat Gold receives a large volume of customer support tickets daily. Managing these tickets manually was challenging and inefficient. With Deskhero, they were able to automate this process, with the AI generating suggested replies based on previous tickets and knowledge base articles.
The AI capabilities of Deskhero also enhanced the search results within Goat Gold's ticket management system. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data, the AI could provide more relevant and accurate search results. This has made it easier for the support team to find the information they need to resolve tickets quickly.
Furthermore, Goat Gold used the kanban board feature of Deskhero to visualize their ticket workflow. This made it easier for their support team to track and manage tickets, improving their response time and efficiency.
Deskhero's REST API was also instrumental in integrating the platform with Goat Gold's existing systems. This seamless integration ensured that all ticket data was centralized, making it easier for the support team to access and use this data.
Overall, the use of Deskhero has revolutionized Goat Gold's ticket management, making it more efficient and effective. The advanced AI capabilities of the platform have played a significant role in this transformation.
How does the AI generate suggested replies for tickets?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. These suggestions are then sent through OpenAIs ChatGPT to ensure they are coherent and relevant.
How does the AI enhance search results within the ticket management system?
The AI uses OpenAI Embeddings to provide more accurate and relevant search results within the ticket management system. It considers data from previous tickets, knowledge base articles, uploaded files, and scraped website data to do this.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures that all ticket data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Wool Production from Sheep and Goats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
