WeaveMaster has a comprehensive knowledge base, but customers often found it difficult to find relevant information. The company decided to implement Deskhero to leverage its advanced AI capabilities and improve the usability of their knowledge base.
With Deskhero, WeaveMaster was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has significantly enriched their knowledge base, making it a more valuable resource for customers.
Deskhero's AI uses OpenAI Embeddings to enhance search results within the knowledge base. This has made it easier for customers to find the information they need, reducing the number of support tickets and freeing up the customer support team to handle more complex queries.
The AI also generates suggested replies based on the knowledge base content, further improving the self-service capabilities of the platform. Customers can now get instant answers to their queries without having to wait for a response from the support team.
Overall, Deskhero's AI capabilities have transformed WeaveMaster's knowledge base into a powerful tool for customer self-service, leading to higher customer satisfaction and reduced workload for the support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance search results within the knowledge base. It also generates suggested replies based on the knowledge base content, improving the self-service capabilities of the platform.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website.
Does Deskhero's AI reduce the number of support tickets?
Yes, by improving the usability of the knowledge base and providing instant answers to customer queries, Deskhero's AI can significantly reduce the number of support tickets.
* This article provides an example of how a fictive company in the Wool Weaving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
