Woolen Wonders has a vast customer base with diverse queries ranging from product information, order status, to troubleshooting weaving issues. Managing these queries was proving to be a challenge with their existing system. They decided to implement Deskhero for its advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enabled Woolen Wonders to find relevant content quickly and efficiently, thereby reducing the time taken to respond to customer queries.
The AI also generates suggested replies using OpenAI's ChatGPT, which has significantly reduced the workload of the customer support team. They can now focus on more complex queries that require human intervention, while the AI handles the routine ones.
The comprehensive search bar powered by AI has made it easier for the team to find relevant information across different sources. This has improved the overall efficiency of the team and has led to higher customer satisfaction.
Furthermore, the REST API provided by Deskhero has allowed Woolen Wonders to integrate the platform with their existing systems seamlessly, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to quickly find relevant content from previous tickets, knowledge base articles, and other sources. It also generates suggested replies, reducing the time taken to respond to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to search across different sources and find the most relevant information quickly and efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Wool Weaving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
