WoolCraft receives a large volume of customer queries every day. Managing these tickets efficiently was a challenge with their existing system. They decided to implement Deskhero for its advanced AI capabilities and robust ticket management features.
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This has significantly reduced the time taken to resolve customer queries, leading to higher customer satisfaction.
The AI also generates suggested replies, which has not only reduced the workload of the customer support team but also ensured consistent responses to common queries. This has improved the overall quality of their customer support.
With Deskhero's Kanban board, WoolCraft was able to visualize their ticket workflow and identify bottlenecks. This has helped them optimize their processes and improve the efficiency of their support team.
Overall, Deskhero's AI capabilities and ticket management features have transformed WoolCraft's customer support operations, leading to improved productivity and customer satisfaction.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets and other sources, reducing the time taken to resolve queries. It also generates suggested replies, ensuring consistent responses and reducing the workload of the support team.
What is the benefit of Deskhero's Kanban board?
Deskhero's Kanban board allows you to visualize your ticket workflow, helping you identify bottlenecks and optimize your processes.
Does Deskhero's AI improve the quality of customer support?
Yes, by generating suggested replies, Deskhero's AI ensures consistent responses to common queries, thereby improving the overall quality of customer support.
* This article provides an example of how a fictive company in the Wool Weaving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
