Woolen Wonders receives a high volume of customer inquiries regarding fabric care, product availability, and order status. They use Deskhero's ticket management feature to organize these inquiries and ensure timely responses. The custom fields allow them to categorize tickets based on the type of inquiry, making it easier for their support team to manage and prioritize tickets.
Deskhero's advanced AI capabilities significantly enhance Woolen Wonders' customer support. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new customer inquiries. This not only speeds up the response time but also ensures consistency in the information provided to customers.
The AI also uses the embeddings to enhance search results. When a customer searches for information on Woolen Wonders' website, the AI uses the embeddings to find the most relevant content from the knowledge base articles, uploaded files like policies and manuals, and scraped website data. This provides customers with comprehensive and accurate information, improving their overall experience.
Furthermore, Woolen Wonders uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain processes, such as updating ticket status and sending automated responses, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Woolen Wonders to provide faster and more accurate responses to customer inquiries, improving their customer service and increasing customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. It analyzes the content of the new inquiry and finds the most relevant information from the embeddings to suggest a reply.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This provides customers with comprehensive and accurate information.
Can Deskhero be integrated with other systems?
Yes, Deskhero has a REST API that allows it to be integrated with other systems. This can be used to automate certain processes, such as updating ticket status and sending automated responses.
* This article provides an example of how a fictive company in the Woolen Upholstery Fabric industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
