Shear Comfort has an extensive knowledge base that includes articles on fabric care, product specifications, and ordering process. They use Deskhero's knowledge base feature to organize this information and make it easily accessible to customers. The platform's ability to generate articles from Word, PowerPoint, and PDF files simplifies the process of adding new content to the knowledge base.
Deskhero's advanced AI capabilities play a crucial role in improving Shear Comfort's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the content of the knowledge base. It identifies gaps in the information and suggests additions based on the embeddings, ensuring that the knowledge base is comprehensive and up-to-date.
The AI also improves the usability of the knowledge base by enhancing search results. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base and presents it in a structured manner. This makes it easier for customers to find the information they need and reduces the load on Shear Comfort's customer support team.
Additionally, Shear Comfort uses Deskhero's website scraping feature to keep their knowledge base current. The platform scrapes their website for new information and updates the knowledge base accordingly. This ensures that customers always have access to the latest information.
By leveraging Deskhero's advanced AI capabilities, Shear Comfort has been able to improve their knowledge base and enhance customer self-service, reducing the load on their customer support team and improving customer satisfaction.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the content of the knowledge base. It identifies gaps in the information and suggests additions based on the embeddings, ensuring that the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content and presents it in a structured manner. This makes it easier for customers to find the information they need.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature scrapes the company's website for new information and updates the knowledge base accordingly. This ensures that customers always have access to the latest information.
* This article provides an example of how a fictive company in the Woolen Upholstery Fabric industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
