Woolrich Fabrics deals with a large number of customer inquiries every day. They use Deskhero's ticket management feature to manage these inquiries effectively. The platform's user groups feature allows them to assign tickets to specific teams based on the type of inquiry, ensuring that each ticket is handled by the right team.
Deskhero's advanced AI capabilities greatly enhance Woolrich Fabrics' customer support processes. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new customer inquiries. This not only speeds up the response time but also ensures that customers receive accurate and consistent information.
The AI also uses the embeddings to enhance search results. When a customer searches for information on Woolrich Fabrics' website, the AI finds the most relevant content from the knowledge base articles, uploaded files, and scraped website data. This provides customers with comprehensive and accurate information, reducing the need for them to contact customer support.
Woolrich Fabrics also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain processes, such as updating ticket status and sending automated responses, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, Woolrich Fabrics has been able to streamline their customer support processes, improve response times, and enhance customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. It analyzes the content of the new inquiry and finds the most relevant information from the embeddings to suggest a reply.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This provides customers with comprehensive and accurate information.
Can Deskhero be integrated with other systems?
Yes, Deskhero has a REST API that allows it to be integrated with other systems. This can be used to automate certain processes, such as updating ticket status and sending automated responses.
* This article provides an example of how a fictive company in the Woolen Upholstery Fabric industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
