Cozy Comfort Quilts, a leading manufacturer of woollen blankets and quilts, was struggling with a high volume of customer queries and complaints. They needed a solution that could help them manage these effectively and provide timely responses.
Deskhero's AI-powered platform was the perfect fit. It allowed Cozy Comfort Quilts to structure their data lists, manage tickets efficiently, and create custom fields and email domains for better organization.
The AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Furthermore, the AI-enhanced search results provided by Deskhero made it easier for the customer support team to find relevant information quickly. This resulted in improved customer satisfaction as queries were resolved faster.
With Deskhero, Cozy Comfort Quilts was able to transform their customer support process, making it more efficient and effective.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the time taken to respond to customer queries and improves the overall efficiency of the customer support process.
How does Deskhero enhance search results?
Deskhero uses AI to enhance search results, making it easier for customer support teams to find relevant information quickly. This results in faster resolution of customer queries and improved customer satisfaction.
Can Deskhero handle a high volume of customer queries?
Yes, Deskhero is designed to handle a high volume of customer queries efficiently. Its ticket management system, coupled with its AI capabilities, allows for quick and effective resolution of customer queries.
* This article provides an example of how a fictive company in the Woollen Blankets & Quilts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
