Warm Wonders Woollens, a renowned producer of woollen blankets and quilts, was looking for a way to optimize their knowledge base and provide faster customer support. They were also struggling with an inefficient ticket management process.
They chose Deskhero as their SaaS platform because of its advanced AI capabilities. Deskhero allowed Warm Wonders Woollens to structure their data lists, manage their tickets more efficiently, and create custom fields and email domains for better organization.
Deskhero's AI capabilities were instrumental in optimizing Warm Wonders Woollens' knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This not only improved the quality of the knowledge base but also reduced the time taken to respond to customer queries.
Furthermore, the AI-enhanced search results provided by Deskhero made it easier for the customer support team to find relevant information quickly. This resulted in improved customer satisfaction as queries were resolved faster.
With Deskhero, Warm Wonders Woollens was able to optimize their knowledge base, provide faster customer support, and improve their ticket management process.
How does Deskhero's AI capabilities optimize the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This not only improves the quality of the knowledge base but also reduces the time taken to respond to customer queries.
How does Deskhero improve the ticket management process?
Deskhero's ticket management system, coupled with its AI capabilities, allows for quick and effective resolution of customer queries. This results in an improved ticket management process.
Can Deskhero provide faster customer support?
Yes, Deskhero's AI-enhanced search results make it easier for customer support teams to find relevant information quickly, resulting in faster resolution of customer queries and improved customer satisfaction.
* This article provides an example of how a fictive company in the Woollen Blankets & Quilts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
