Snugly Soft Blankets, a popular manufacturer of woollen blankets and quilts, was facing challenges in managing their customer support process. They also wanted to enhance their knowledge base and improve their ticket management system.
They chose Deskhero as their SaaS platform because of its advanced AI capabilities. Deskhero allowed Snugly Soft Blankets to structure their data lists, manage their tickets more efficiently, and create custom fields and email domains for better organization.
Deskhero's AI capabilities were instrumental in streamlining Snugly Soft Blankets' customer support process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the customer support process.
Furthermore, the AI-enhanced search results provided by Deskhero made it easier for the customer support team to find relevant information quickly. This resulted in improved customer satisfaction as queries were resolved faster.
With Deskhero, Snugly Soft Blankets was able to streamline their customer support process, enhance their knowledge base, and improve their ticket management system.
How does Deskhero's AI capabilities streamline the customer support process?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the customer support process.
How does Deskhero enhance the knowledge base?
Deskhero uses AI to enhance the knowledge base by finding relevant content and generating suggested replies. This not only improves the quality of the knowledge base but also reduces the time taken to respond to customer queries.
Can Deskhero improve the ticket management system?
Yes, Deskhero's ticket management system, coupled with its AI capabilities, allows for quick and effective resolution of customer queries. This results in an improved ticket management process.
* This article provides an example of how a fictive company in the Woollen Blankets & Quilts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
