WeaveMaster deals with a high volume of customer queries and complaints on a daily basis. They use Deskhero's kanban board feature to visualize their ticket workflow. The AI capabilities of Deskhero categorize the tickets based on their content, helping the support team manage their workflow efficiently.
Deskhero's AI also uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This feature has significantly improved the response time and accuracy, as the suggestions are based on previously successful interactions.
WeaveMaster uses Deskhero's comprehensive search bar to quickly find relevant information. The AI capabilities of Deskhero enhance the search results by using the embeddings from uploaded files like policies, manuals, and presentations.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI ensures that the scraped data is structured and organized effectively, making it easy for the support team to find relevant information.
Overall, Deskhero's advanced AI capabilities have helped WeaveMaster optimize their customer support operations, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI help in managing the ticket workflow?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets and categorize them accurately. This helps in managing the ticket workflow efficiently, ensuring quick and effective resolution.
How does the AI enhance the search results?
The AI capabilities of Deskhero enhance the search results by using the embeddings from uploaded files like policies, manuals, and presentations. This helps in finding relevant information quickly and easily.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts the latest information from the company's website and updates the knowledge base. The AI ensures that the scraped data is structured and organized effectively, making it easy for the support team to find relevant information.
* This article provides an example of how a fictive company in the Woollen Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
