Woolly Wonders receives hundreds of customer queries daily, ranging from product information requests to delivery status inquiries. The company uses Deskhero's ticket management system to organize these queries effectively. The AI capabilities of Deskhero categorize the tickets based on their content, enabling the support team to prioritize and address them systematically.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has significantly reduced the response time, as the support team no longer has to manually search for information or compose lengthy responses.
Deskhero's AI capabilities further enhance the search results by using the embeddings from uploaded files like policies, manuals, and presentations. This feature has made it easier for the support team to find relevant information quickly, thereby improving their productivity.
Woolly Wonders also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero ensure that the scraped data is structured and organized effectively in the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled Woolly Wonders to provide efficient and accurate customer support, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI categorize the tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets and categorize them based on their relevance. This helps in prioritizing and addressing the tickets systematically.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts the latest information from the company's website and updates the knowledge base. The AI capabilities of Deskhero ensure that the scraped data is structured and organized effectively.
* This article provides an example of how a fictive company in the Woollen Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
