FabriCozy receives numerous customer queries and complaints every day. They use Deskhero's user groups feature to divide their support team based on expertise and assign tickets accordingly. The AI capabilities of Deskhero help in accurately categorizing the tickets, ensuring they are assigned to the right team.
Deskhero's AI also uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This feature has not only reduced the response time but also improved the quality of responses, as they are based on previously successful interactions.
FabriCozy uses Deskhero's custom fields feature to capture specific information from customers. The AI capabilities of Deskhero analyze this data to identify trends and patterns, helping the company improve their products and services.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI ensures that the scraped data is structured and organized effectively, making it easy for the support team to find relevant information.
Overall, Deskhero's advanced AI capabilities have helped FabriCozy improve their helpdesk services, leading to increased customer satisfaction and retention.
How does Deskhero's AI help in assigning tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets and categorize them accurately. This helps in assigning the tickets to the right team, ensuring quick and effective resolution.
How does the AI analyze the data from custom fields?
The AI capabilities of Deskhero analyze the data from custom fields to identify trends and patterns. This helps the company understand customer behavior and improve their products and services.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's website scraping feature extracts the latest information from the company's website and updates the knowledge base. The AI ensures that the scraped data is structured and organized effectively, making it easy for the support team to find relevant information.
* This article provides an example of how a fictive company in the Woollen Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
