Woolly Wonders receives numerous customer queries daily about their products, shipping, and returns. They use Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
The company also uses the custom fields feature to categorize tickets based on product type, issue, or customer location. This helps in prioritizing and assigning tickets to the right team or individual.
Deskhero's AI capabilities also enhance the search results in the knowledge base. By analyzing the OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, the AI provides more relevant search results, making it easier for customers to find the information they need.
Woolly Wonders has also benefited from the custom email domains feature. This has allowed them to maintain a consistent brand image in their communications with customers.
Overall, the use of Deskhero has led to a significant improvement in Woolly Wonders' customer service efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve ticket handling?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent on each ticket and improves the consistency of responses.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files like policies and manuals to provide more relevant search results in the knowledge base.
How does Woolly Wonders use the custom fields feature?
Woolly Wonders uses the custom fields feature to categorize tickets based on product type, issue, or customer location. This helps in prioritizing and assigning tickets to the right team or individual.
* This article provides an example of how a fictive company in the Woollen Yarns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
