Yarn Yard receives a high volume of customer queries daily. They use Deskhero's user groups feature to assign tickets to specific teams based on the nature of the query. The AI capabilities of Deskhero help in suggesting replies to these tickets by analyzing previous tickets and knowledge base articles.
The company also uses the custom email domains feature to maintain a consistent brand image in their communications. The AI capabilities of Deskhero enhance the search results in the knowledge base, making it easier for customers to find the information they need.
Yarn Yard has also found the website scraping feature useful. They use it to keep track of customer reviews and feedback on different platforms. The AI capabilities of Deskhero analyze this data to provide insights into customer sentiment and areas for improvement.
The REST API feature has enabled Yarn Yard to integrate Deskhero with their existing systems, improving their overall operational efficiency.
Overall, the use of Deskhero has led to a significant improvement in Yarn Yard's customer service efficiency and customer satisfaction.
How does Yarn Yard use the user groups feature?
Yarn Yard uses the user groups feature to assign tickets to specific teams based on the nature of the query. This helps in efficient ticket handling.
How does Deskhero's AI capabilities enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files like policies and manuals to provide more relevant search results in the knowledge base.
How does Yarn Yard use the website scraping feature?
Yarn Yard uses the website scraping feature to keep track of customer reviews and feedback on different platforms. The AI capabilities of Deskhero analyze this data to provide insights into customer sentiment and areas for improvement.
* This article provides an example of how a fictive company in the Woollen Yarns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
