Knit Knots receives a wide range of queries from customers about their products, shipping, and returns. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
The company also uses the kanban board feature to visualize their workflow and track the progress of each ticket. This has improved their ticket handling efficiency and reduced the response time.
Knit Knots has also benefited from the custom fields feature. This has allowed them to categorize tickets based on product type, issue, or customer location. This helps in prioritizing and assigning tickets to the right team or individual.
Deskhero's AI capabilities also enhance the search results in the knowledge base. By analyzing the OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, the AI provides more relevant search results, making it easier for customers to find the information they need.
Overall, the use of Deskhero has led to a significant improvement in Knit Knots' helpdesk efficiency and customer satisfaction.
How does Knit Knots use the kanban board feature?
Knit Knots uses the kanban board feature to visualize their workflow and track the progress of each ticket. This has improved their ticket handling efficiency and reduced the response time.
How does Deskhero's AI capabilities improve ticket handling?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent on each ticket and improves the consistency of responses.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files like policies and manuals to provide more relevant search results in the knowledge base.
* This article provides an example of how a fictive company in the Woollen Yarns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
