Workplace Equality Advocates receives a plethora of inquiries and complaints daily. Managing these effectively was a challenge until they adopted Deskhero. The platform's AI-powered ticket management system automatically categorizes and prioritizes these tickets, improving response times and ensuring that no issue is overlooked.
The AI capabilities of Deskhero also improve the quality of responses. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI suggests replies that are accurate, relevant, and comprehensive. This not only enhances the quality of support but also reduces the workload on the support staff.
Deskhero's knowledge base feature has been a boon for Workplace Equality Advocates. The AI automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from relevant websites. This has resulted in a comprehensive repository of information that workers can access anytime, empowering them with self-service resources.
Workplace Equality Advocates also uses Deskhero's custom fields and user groups features to segment their audience and personalize their communication. This has improved engagement and ensured that the right information reaches the right people at the right time.
In summary, Deskhero's AI capabilities have revolutionized Workplace Equality Advocates' support services, making them more efficient, effective, and responsive.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest replies. These suggestions are accurate, relevant, and comprehensive, thereby improving the quality of responses.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources including Word, PowerPoint, PDF files, and even scraped website data. It uses OpenAI Embeddings to understand the content and structure it into a comprehensive and easy-to-understand article.
How does Deskhero help in audience segmentation?
Deskhero's custom fields and user groups features allow you to segment your audience based on various parameters. This helps in personalizing communication and ensuring that the right information reaches the right people.
* This article provides an example of how a fictive company in the Worker Rights Advocacy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
