FabriCraft receives a high volume of customer inquiries daily, which are managed using Deskhero's ticket management system. The advanced AI capabilities of the platform categorize and prioritize these tickets, ensuring that all inquiries are addressed in a timely manner.
The company also uses Deskhero's knowledge base feature, which is populated with articles generated from existing documents like policies, manuals, and presentations. The AI capabilities of Deskhero analyze these articles and use OpenAI Embeddings to find relevant content, which is then used to generate suggested replies for customer inquiries.
Deskhero's website scraping feature is used to keep the knowledge base updated. It scrapes information from FabriCraft's website and other relevant sources, ensuring that the most current and accurate information is always available for customer support.
Through the comprehensive search bar, customer support representatives can quickly find relevant information to address customer inquiries. The advanced AI capabilities enhance search results by analyzing previous tickets and knowledge base articles.
Lastly, FabriCraft uses the custom email domains feature to maintain a professional image in its communication with customers. The custom fields feature allows the company to capture specific information about each customer inquiry, aiding in data analysis and decision making.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automatically categorize and prioritize customer inquiries or tickets based on their urgency and importance. This ensures that all inquiries are addressed in a timely manner, leading to improved customer satisfaction.
What role does Deskhero's AI play in maintaining the knowledge base?
Deskhero's AI analyzes knowledge base articles and uses OpenAI Embeddings to find relevant content. This content is then used to generate suggested replies for customer inquiries. Additionally, the AI uses website scraping to keep the knowledge base updated with the most recent and accurate information.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes previous tickets and knowledge base articles to enhance search results. This allows customer support representatives to quickly find relevant information to address customer inquiries.
* This article provides an example of how a fictive company in the Worsted Wool Fabric industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
