WoolWonders receives numerous customer inquiries daily, ranging from product details to delivery status. The company uses Deskhero's ticket management feature to efficiently handle these inquiries. With the help of AI capabilities, the platform automatically categorizes and prioritizes tickets, ensuring that urgent and important issues are addressed promptly.
The company also utilizes Deskhero's knowledge base feature, which is populated with articles generated from existing word, powerpoint, and pdf files. The AI capabilities of Deskhero analyze these articles and use OpenAI Embeddings to find relevant content, which is then used to generate suggested replies for customer inquiries.
Deskhero's website scraping feature has been instrumental in keeping the knowledge base updated. It scrapes information from WoolWonders' website and other relevant sources, ensuring that the most recent and accurate information is always available for customer support.
Through the comprehensive search bar, customer support representatives can quickly find relevant information to address customer inquiries. The advanced AI capabilities enhance search results by analyzing previous tickets and knowledge base articles.
Finally, WoolWonders uses the custom email domains feature to maintain a professional image in its communication with customers. The custom fields feature allows the company to capture specific information about each customer inquiry, aiding in data analysis and decision making.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automatically categorize and prioritize customer inquiries or tickets based on their urgency and importance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
What role does Deskhero's AI play in maintaining the knowledge base?
Deskhero's AI analyzes knowledge base articles and uses OpenAI Embeddings to find relevant content. This content is then used to generate suggested replies for customer inquiries. Additionally, the AI uses website scraping to keep the knowledge base updated with the most recent and accurate information.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes previous tickets and knowledge base articles to enhance search results. This allows customer support representatives to quickly find relevant information to address customer inquiries.
* This article provides an example of how a fictive company in the Worsted Wool Fabric industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
