Tailored Tradition receives a wide range of customer inquiries, many of which require detailed responses. With Deskhero's AI capabilities, they can generate suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation. This not only reduces response times but also ensures consistency in their responses.
The AI-powered comprehensive search bar in Deskhero allows Tailored Tradition to quickly find the information they need to respond to customer queries. The search results are enhanced by OpenAI Embeddings, providing more accurate and relevant results.
Deskhero's kanban board provides a visual overview of all ongoing tickets, enabling Tailored Tradition to effectively manage their helpdesk services. The user groups feature allows them to assign tickets to the right team or individual, ensuring efficient handling of each issue.
By using Deskhero's custom email domains, Tailored Tradition maintains a professional image in all their customer communications. The website scraping feature automatically updates their knowledge base with the latest information from their website.
Finally, the REST API provided by Deskhero allows Tailored Tradition to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to enhance the quality of the reply.
What is the benefit of the custom email domains feature?
The custom email domains feature allows companies to maintain their professional image in all customer communications. It gives a more professional appearance and can help build trust with customers.
How does the website scraping feature work?
The website scraping feature automatically extracts information from your website to keep your knowledge base up-to-date. This ensures that the most current information is always available for customer queries.
* This article provides an example of how a fictive company in the Worsted Wool Suiting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
