Woolworth Suits receives a large volume of customer inquiries about their products, many of which are repetitive. By implementing Deskhero's advanced AI capabilities, they are able to automatically generate suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation.
The AI system in Deskhero also enhances the search results for customer queries. It uses the structured data lists and custom fields to find the most relevant content for each query. This has significantly reduced the time taken to resolve customer issues and improved customer satisfaction rates.
With Deskhero's kanban board, Woolworth Suits can easily manage and track the progress of each ticket. The user groups feature allows them to assign tickets to specific teams or individuals, ensuring that each issue is handled by the right person.
Deskhero's custom email domains feature allows Woolworth Suits to maintain their brand identity in all customer communications. The website scraping feature helps them keep their knowledge base up-to-date by automatically extracting information from their website.
Finally, the REST API provided by Deskhero allows Woolworth Suits to integrate their existing systems with the platform, ensuring a seamless workflow.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to enhance the quality of the reply.
What is the benefit of the custom email domains feature?
The custom email domains feature allows companies to maintain their brand identity in all customer communications. It gives a more professional appearance and can help build trust with customers.
How does the website scraping feature work?
The website scraping feature automatically extracts information from your website to keep your knowledge base up-to-date. This ensures that the most current information is always available for customer queries.
* This article provides an example of how a fictive company in the Worsted Wool Suiting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
