InkFlow Pens receives a large volume of customer queries daily, ranging from product inquiries to technical issues. To manage these effectively, they utilize Deskhero's ticket management system. The system automatically categorizes incoming tickets based on their content, allowing the support team to prioritize and address them efficiently.
Deskhero's advanced AI capabilities play a crucial role in enhancing the support team's performance. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The comprehensive search bar feature of Deskhero allows the support team to quickly find relevant information from the vast database of previous tickets and knowledge base articles. This not only improves the speed of resolution but also ensures that the solutions provided are consistent and accurate.
With Deskhero's custom fields and structured data lists, InkFlow Pens can tailor the platform to suit their specific needs. They can create custom fields for specific product models or common issues, making it easier to track and analyze trends over time.
Finally, Deskhero's REST API allows InkFlow Pens to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This information is then used to generate suggested replies, significantly reducing the time needed to craft responses manually.
Can Deskhero be customized to suit specific needs?
Yes, with features like custom fields and structured data lists, Deskhero can be tailored to meet specific needs, making it easier to track and analyze trends.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Writing implement (pen) manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
