ScriptoMakers' customer service team handles a multitude of customer queries daily. To manage these effectively, they use Deskhero's ticket management system. The system automatically categorizes and prioritizes incoming tickets, allowing the team to address them promptly.
Deskhero's advanced AI capabilities play a pivotal role in improving the team's efficiency. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This information is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The comprehensive search bar feature of Deskhero allows the support team to quickly find relevant information from the vast database of previous tickets and knowledge base articles. This not only improves the speed of resolution but also ensures that the solutions provided are consistent and accurate.
ScriptoMakers utilizes Deskhero's custom fields and structured data lists to tailor the platform to their specific needs. They can create custom fields for specific product models or common issues, making it easier to track and analyze trends over time.
Finally, Deskhero's REST API allows ScriptoMakers to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This information is then used to generate suggested replies, significantly reducing the time needed to craft responses manually.
Can Deskhero be customized to suit specific needs?
Yes, with features like custom fields and structured data lists, Deskhero can be tailored to meet specific needs, making it easier to track and analyze trends.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Writing implement (pen) manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
