QuillCraft's customer support team deals with a wide range of queries and complaints every day. To manage these efficiently, they use Deskhero's ticket management system. The system automatically sorts and prioritizes incoming tickets, enabling the team to address them in a timely manner.
Deskhero's advanced AI capabilities are a game-changer for QuillCraft. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This information is then processed through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer queries.
The platform's comprehensive search bar allows the support team to quickly locate relevant information from the extensive database of previous tickets and knowledge base articles. This not only speeds up the resolution process but also ensures that the solutions provided are consistent and accurate.
QuillCraft uses Deskhero's custom fields and structured data lists to customize the platform according to their specific needs. This allows them to create custom fields for different product lines or common issues, making it easier to track and analyze trends.
Lastly, Deskhero's REST API enables QuillCraft to integrate the platform with their existing systems. This ensures a smooth flow of data and enhances overall operational efficiency.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This information is then used to generate suggested replies, drastically reducing the time taken to respond to customer queries.
Can Deskhero be customized according to specific needs?
Yes, Deskhero's custom fields and structured data lists allow users to customize the platform according to their specific needs, making it easier to track and analyze trends.
Is it possible to integrate Deskhero with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a smooth flow of data and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Writing implement (pen) manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
