Zen Yoga Academy receives numerous inquiries daily about course schedules, enrollment procedures, and yoga techniques. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets and knowledge base articles. This feature has reduced the time spent on each ticket and improved the quality of responses.
The academy also uses Deskhero to schedule courses. The AI analyzes the preferences of each student and suggests the most suitable courses. This personalized approach has increased student satisfaction and enrollment.
Zen Yoga Academy maintains a comprehensive knowledge base on Deskhero. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files uploaded by the academy. These articles provide valuable information about yoga techniques and the benefits of learning yoga. The AI also enhances search results, making it easier for students to find the information they need.
Deskhero's website scraping feature is used to keep track of yoga trends and competitor activities. The AI analyzes the scraped data and provides insights that help the academy make informed decisions.
The academy uses Deskhero's REST API to integrate with their website and mobile app. This integration allows students to submit tickets, schedule courses, and access the knowledge base from any device. The AI capabilities of Deskhero ensure that all these services are efficient and personalized.
How does the AI suggest replies to tickets?
The AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance search results, making it easier for students to find the information they need.
How does the AI help with course scheduling?
The AI analyzes the preferences of each student and suggests the most suitable courses. This personalized approach increases student satisfaction and enrollment.
* This article provides an example of how a fictive company in the Yoga studios industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
