Serenity Yoga Studio receives numerous inquiries daily about class schedules, membership plans, and yoga techniques. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets and knowledge base articles. This feature has reduced the time spent on each ticket and improved the quality of responses.
The studio also uses Deskhero to schedule classes. The AI analyzes the preferences of each customer and suggests the most suitable classes. This personalized approach has increased customer satisfaction and retention.
Serenity Yoga Studio maintains a comprehensive knowledge base on Deskhero. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files uploaded by the studio. These articles provide valuable information about yoga techniques and health benefits. The AI also enhances search results, making it easier for customers to find the information they need.
Deskhero's website scraping feature is used to keep track of yoga trends and competitor activities. The AI analyzes the scraped data and provides insights that help the studio make informed decisions.
The studio uses Deskhero's REST API to integrate with their website and mobile app. This integration allows customers to submit tickets, schedule classes, and access the knowledge base from any device. The AI capabilities of Deskhero ensure that all these services are efficient and personalized.
How does the AI suggest replies to tickets?
The AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance search results, making it easier for customers to find the information they need.
How does the AI help with class scheduling?
The AI analyzes the preferences of each customer and suggests the most suitable classes. This personalized approach increases customer satisfaction and retention.
* This article provides an example of how a fictive company in the Yoga studios industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
