YogurtYum receives numerous customer inquiries daily regarding their product ingredients, nutritional information, and potential allergens. To manage these inquiries efficiently, YogurtYum uses Deskhero's AI-powered knowledge base. The AI system utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
With Deskhero's AI capabilities, YogurtYum's customer support team can quickly provide accurate information to customers by leveraging the suggested replies generated by the AI. This not only improves the speed of response but also ensures consistency in the information provided to customers.
Deskhero's AI also enhances the search results within the knowledge base. When a customer support agent searches for a specific topic, the AI uses embeddings to provide the most relevant articles, improving the efficiency of the support team.
Furthermore, YogurtYum uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI system regularly scrapes the company's website for new information, ensuring that the knowledge base is always current.
Overall, Deskhero's advanced AI capabilities have significantly improved YogurtYum's customer support efficiency and accuracy, leading to higher customer satisfaction.
How does Deskhero's AI improve the speed of response?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies for customer inquiries. This allows customer support agents to provide accurate information quickly, improving the speed of response.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to regularly update the knowledge base with new information from the company's website. This ensures that the knowledge base is always current.
How does Deskhero's AI enhance search results within the knowledge base?
When a customer support agent searches for a specific topic, Deskhero's AI uses embeddings to provide the most relevant articles. This improves the efficiency of the support team by providing them with the information they need quickly.
* This article provides an example of how a fictive company in the Yogurt production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
