CreamyDelights receives a high volume of customer queries and complaints daily. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. The AI system categorizes incoming tickets based on their content, using OpenAI Embeddings from previous tickets and other resources.
The AI system also prioritizes tickets based on their urgency and importance. This allows CreamyDelights' customer support team to address critical issues promptly, improving the overall customer experience.
Additionally, Deskhero's AI generates suggested replies for each ticket, helping the customer support team respond to inquiries more accurately and quickly. This not only improves the efficiency of the team but also ensures consistency in responses.
CreamyDelights also uses Deskhero's kanban board to visualize the ticket workflow. The AI system automatically updates the board as tickets move through different stages, providing a clear overview of the ticket management process.
Overall, Deskhero's advanced AI capabilities have significantly improved CreamyDelights' ticket management process, leading to quicker resolution times and higher customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to categorize incoming tickets based on their content. It also prioritizes tickets based on their urgency and importance, allowing the customer support team to address critical issues promptly.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI generates suggested replies for each ticket, helping the customer support team respond to inquiries more accurately and quickly. This not only improves the efficiency of the team but also ensures consistency in responses.
How does Deskhero's kanban board help in ticket management?
Deskhero's kanban board provides a visual representation of the ticket workflow. The AI system automatically updates the board as tickets move through different stages, providing a clear overview of the ticket management process.
* This article provides an example of how a fictive company in the Yogurt production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
