YogurtYum receives a high volume of customer queries daily, ranging from product information, nutritional facts, and complaints. The company leverages Deskhero's advanced AI capabilities to manage these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content.
With the help of Deskhero's AI, YogurtYum's customer support team can quickly generate suggested replies to customer queries. This significantly reduces the time spent on each ticket, allowing the team to handle more tickets in a day and improve customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for information, the AI uses the embeddings to provide the most relevant articles, making it easier for customers to find the information they need.
YogurtYum also uses Deskhero's website scraping feature to keep its knowledge base updated. The AI scans the company's website for new information and updates the knowledge base accordingly. This ensures that the customer support team always has the most recent information at their fingertips.
Overall, YogurtYum has seen a significant improvement in their customer support efficiency and customer satisfaction since implementing Deskhero's AI capabilities.
How does Deskhero's AI enhance the customer support team's efficiency?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This reduces the time spent on each ticket, allowing the team to handle more queries in a day.
How does Deskhero's AI improve the search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles. This makes it easier for customers to find the information they need.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to scan the company's website for new information and updates the knowledge base accordingly. This ensures that the customer support team always has the most recent information.
* This article provides an example of how a fictive company in the Yogurt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
