CreamyDelights prides itself on its exceptional customer service. To maintain this standard while handling an increasing number of customer queries, the company turned to Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant responses to customer queries.
By leveraging Deskhero's AI, CreamyDelights' customer service team can quickly generate suggested replies to customer queries. This not only reduces the time spent on each ticket but also ensures that the responses are accurate and consistent, enhancing the overall customer service experience.
CreamyDelights also uses Deskhero's AI to enhance the search results in their knowledge base. When a customer searches for information, the AI uses the embeddings to provide the most relevant articles. This helps customers find the information they need quickly and easily.
Furthermore, CreamyDelights uses Deskhero's website scraping feature to keep its knowledge base updated. The AI scans the company's website for new information and updates the knowledge base accordingly. This ensures that the customer service team always has the most recent and accurate information.
Since implementing Deskhero's AI capabilities, CreamyDelights has seen a significant improvement in their customer service efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of CreamyDelights' customer service team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This reduces the time spent on each ticket and ensures that the responses are accurate and consistent.
How does Deskhero's AI enhance the search results in CreamyDelights' knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles. This helps customers find the information they need quickly and easily.
How does Deskhero keep CreamyDelights' knowledge base updated?
Deskhero uses a website scraping feature to scan the company's website for new information and updates the knowledge base accordingly. This ensures that the customer service team always has the most recent and accurate information.
* This article provides an example of how a fictive company in the Yogurt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
