HealthyChoice receives numerous customer queries daily about their yogurt's health benefits, ingredients, and nutritional facts. To manage these queries efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant responses to customer queries.
With Deskhero's AI, HealthyChoice's customer support team can quickly generate suggested replies to customer queries. This significantly reduces the time spent on each ticket, allowing the team to handle more queries in a day and improve customer satisfaction.
HealthyChoice also uses Deskhero's AI to enhance the search results in their knowledge base. When a customer searches for information, the AI uses the embeddings to provide the most relevant articles. This makes it easier for customers to find the information they need.
Furthermore, HealthyChoice uses Deskhero's website scraping feature to keep its knowledge base updated. The AI scans the company's website for new information and updates the knowledge base accordingly. This ensures that the customer support team always has the most recent information.
Since implementing Deskhero's AI capabilities, HealthyChoice has seen a significant improvement in their customer support efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of HealthyChoice's customer support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This reduces the time spent on each ticket, allowing the team to handle more queries in a day.
How does Deskhero's AI enhance the search results in HealthyChoice's knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles. This makes it easier for customers to find the information they need.
How does Deskhero keep HealthyChoice's knowledge base updated?
Deskhero uses a website scraping feature to scan the company's website for new information and updates the knowledge base accordingly. This ensures that the customer support team always has the most recent information.
* This article provides an example of how a fictive company in the Yogurt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
