Youthful Escapes receives hundreds of queries daily from potential guests regarding availability, pricing, amenities, and more. With Deskhero, they are able to manage these inquiries efficiently through the ticket management system. The AI capabilities of the platform categorize and prioritize the tickets based on their urgency and relevance.
The AI system also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the customer support team to quickly find relevant information and respond to customer queries faster.
Deskhero's AI also generates suggested replies based on the context of the customer's query. This not only saves time for the customer support team but also ensures consistency and accuracy in responses.
Moreover, the AI system learns from every interaction, improving its ability to provide relevant information and suggestions over time. This continuous learning process makes the system more efficient and effective in handling customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved Youthful Escapes' customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI system prioritize tickets?
The AI system categorizes and prioritizes tickets based on their urgency and relevance. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context and importance of each ticket.
How does the AI system enhance search results?
The AI system leverages OpenAI Embeddings from various sources to find relevant content. This content is then used to enhance the search results, making it easier for the customer support team to find the information they need.
How does the AI system generate suggested replies?
The AI system uses the context of the customer's query and the relevant content found through the enhanced search to generate suggested replies. This ensures that the responses are accurate and consistent.
* This article provides an example of how a fictive company in the Youth Hostels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
