ZincTech Mining receives numerous queries and support tickets from their clients and stakeholders daily. Managing these tickets manually was a time-consuming and error-prone process. With Deskhero's ticket management feature, ZincTech Mining can now efficiently manage, assign, and track all support tickets in one place.
The advanced AI capabilities of Deskhero have significantly improved the response time and quality of ZincTech's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero is able to suggest relevant replies to incoming queries. This has reduced the workload on the support team and increased customer satisfaction.
Deskhero's AI-powered comprehensive search bar has also been a game-changer for ZincTech. The search bar uses AI to enhance search results, making it easier for the support team to find relevant information quickly. This feature has significantly reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
ZincTech also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has enabled them to centralize their support operations and improve their overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed ZincTech's customer support operations, making them more efficient and effective.
How does Deskhero's AI suggest replies to incoming queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to incoming queries.
How does the AI-powered search bar work?
The AI-powered search bar uses artificial intelligence to enhance search results, making it easier to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Zinc Ore Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
