OreMaster Inc. has a vast repository of knowledge base articles, policies, manuals, and presentations. Managing and retrieving information from this repository was a challenge. With Deskhero's structured data lists and custom fields, OreMaster can now organize their knowledge base effectively.
Deskhero's advanced AI capabilities have greatly enhanced OreMaster's knowledge management practices. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to generate relevant content. This has made it easier for the support team to find the information they need to resolve customer queries.
Deskhero's AI also generates suggested replies based on the information in the knowledge base. This has improved the quality of OreMaster's customer support and reduced the time taken to resolve queries.
OreMaster also uses Deskhero's REST API to integrate the platform with their other systems. This has enabled them to centralize their knowledge management practices and improve their operational efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized OreMaster's knowledge management practices, making them more efficient and effective.
How does Deskhero's AI enhance knowledge management practices?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to generate relevant content. This makes it easier to find the required information quickly.
How does the AI generate suggested replies?
The AI generates suggested replies based on the information in the knowledge base. This improves the quality of customer support and reduces the time taken to resolve queries.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with other systems.
* This article provides an example of how a fictive company in the Zinc Ore Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
