ZincPros Ltd. receives a large volume of support tickets from their clients and partners every day. Managing these tickets manually was a daunting task. With Deskhero's ticket management feature, ZincPros can now efficiently manage, assign, and track all support tickets in one place.
Deskhero's advanced AI capabilities have significantly improved the response time and quality of ZincPros' customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero is able to suggest relevant replies to incoming queries. This has reduced the burden on the support team and increased customer satisfaction.
ZincPros also uses Deskhero's Kanban board to visualize their workflow and track the progress of support tickets. This has improved their operational transparency and helped them identify bottlenecks in their process.
ZincPros uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has enabled them to centralize their support operations and improve their overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed ZincPros' customer support operations, making them more efficient and effective.
How does Deskhero's AI suggest replies to incoming queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to incoming queries.
How does the Kanban board improve operational transparency?
The Kanban board visualizes the workflow and tracks the progress of support tickets, improving operational transparency and helping identify bottlenecks in the process.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Zinc Ore Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
