ZooScape receives a large volume of inquiries daily, ranging from ticketing issues to specific animal-related questions. They use Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the response time, as the support team no longer needs to manually search for information to answer each query.
ZooScape also uses Deskhero's AI to enhance search results on their website. Visitors can easily find information about ticket prices, animal feeding times, and special events. The AI uses the comprehensive search bar to pull relevant information from the knowledge base and present it to the user.
Moreover, ZooScape has created user groups for different types of visitors, such as families, school groups, and researchers. The AI uses custom fields to tailor responses to each group, improving the overall customer experience.
Lastly, the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has made it easier for ZooScape to keep their knowledge base updated with the latest information.
How does Deskhero's AI help ZooScape manage customer inquiries?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. It then generates suggested replies, reducing the response time.
How does Deskhero's AI enhance search results on ZooScape's website?
The AI uses the comprehensive search bar to pull relevant information from the knowledge base and present it to the user. This makes it easier for visitors to find the information they need.
How does ZooScape use Deskhero's AI to improve the customer experience for different user groups?
ZooScape has created user groups for different types of visitors. The AI uses custom fields to tailor responses to each group, improving the overall customer experience.
* This article provides an example of how a fictive company in the Zoological Gardens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
