Animal Kingdom has a vast knowledge base that includes information about various animals, conservation efforts, ticket prices, and special events. They use Deskhero's AI capabilities to manage this knowledge base efficiently.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content. It then generates new knowledge base articles, keeping the knowledge base updated with the latest information.
Animal Kingdom also uses Deskhero's AI to enhance search results on their website. The AI uses the comprehensive search bar to pull relevant information from the knowledge base and present it to the user. This has made it easier for visitors to find the information they need.
Moreover, the AI uses custom fields to tailor responses to different types of visitors, such as families, school groups, and researchers. This has improved the overall customer experience and increased customer satisfaction.
Lastly, Animal Kingdom uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their workflow and made it easier to manage the knowledge base.
How does Deskhero's AI help Animal Kingdom manage their knowledge base?
The AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates new knowledge base articles, keeping the knowledge base updated with the latest information.
How does Deskhero's AI enhance search results on Animal Kingdom's website?
The AI uses the comprehensive search bar to pull relevant information from the knowledge base and present it to the user. This makes it easier for visitors to find the information they need.
How does Animal Kingdom use Deskhero's REST API?
Animal Kingdom uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their workflow and made it easier to manage the knowledge base.
* This article provides an example of how a fictive company in the Zoological Gardens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
