WildLife Oasis receives thousands of ticket bookings and related inquiries every day. To manage this efficiently, they use Deskhero's AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content and generate suggested replies.
The AI's ability to generate suggested replies has significantly reduced the response time for ticket-related inquiries. The support team no longer needs to manually search for information to answer each query, which has improved their productivity.
WildLife Oasis also uses Deskhero's AI to manage their kanban board. The AI automatically categorizes tickets based on their content, making it easier for the support team to prioritize and resolve issues.
Moreover, the AI uses custom fields to tailor responses to different types of customers, such as families, school groups, and researchers. This has improved the overall customer experience and increased customer satisfaction.
Lastly, WildLife Oasis uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their workflow and made it easier to manage customer support.
How does Deskhero's AI help WildLife Oasis manage ticket-related inquiries?
The AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, reducing the response time for ticket-related inquiries.
How does Deskhero's AI manage the kanban board at WildLife Oasis?
The AI automatically categorizes tickets based on their content, making it easier for the support team to prioritize and resolve issues.
How does WildLife Oasis use Deskhero's REST API?
WildLife Oasis uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their workflow and made it easier to manage customer support.
* This article provides an example of how a fictive company in the Zoological Gardens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
