ZooScape uses Deskhero's ticket management system to handle all customer interactions. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, reducing the time spent by customer support agents on each ticket.
The custom fields feature allows ZooScape to categorize tickets based on the type of inquiry or complaint, such as animal welfare, ticket pricing, or facilities. This helps in prioritizing and assigning tickets to the right team members.
ZooScape also uses the knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, making it easy for customers to find information without contacting customer support.
With the help of website scraping, ZooScape can keep its knowledge base up-to-date with the latest information from their website. The AI capabilities of Deskhero enhance search results, making it easier for customers to find relevant information.
Finally, ZooScape uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless experience for both customers and staff.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, reducing the time spent by customer support agents on each ticket.
How does Deskhero help in providing self-service options to customers?
Deskhero's knowledge base feature generates articles from uploaded files like policies, manuals, and presentations, making it easy for customers to find information without contacting customer support.
How does website scraping help in keeping the knowledge base up-to-date?
Website scraping allows Deskhero to automatically update the knowledge base with the latest information from the company's website.
* This article provides an example of how a fictive company in the Zoos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
