Answer Shopify support emails in seconds - with full order context
Deskhero connects your inbox, Shopify, and documentation to draft accurate replies your team can approve and send instantly.
Everything your agent needs -without leaving the inbox
Each ticket shows the full conversation, a suggested reply, Shopify order details, customer history, and relevant documentation - all in a single screen.
Up and running in three steps
Create workspace & add website
Sign up and paste your site URL. Deskhero scrapes your content to enrich every response - setup takes minutes.
Connect your mailbox (two-way sync)
Connect your mailbox (two-way sync)
Connect Shopify & start drafting
Connect Shopify & start drafting
Every reply requires context. Most tools don't provide it.
Constant tab switching
Agents toggle between inbox and Shopify admin for every order question.
Manual order lookups
Manual order lookups Finding tracking numbers, refund statuses, and order details takes minutes per ticket.
Repetitive replies
The same shipping and return questions consume hours of agent time daily.
Context gaps cause mistakes
Without full history, agents give incorrect or inconsistent answers.
From order question to drafted reply in seconds
See how Deskhero handles the most common Shopify support ticket - with full context, not automation.
Customer asks: "Where is my order?"
Deskhero finds customer by email address
Pulls recent order + tracking number
Drafts reply including delivery status
Live data, always fresh. Price and stock are checked live via Shopify API - never cached. Every reply reflects current availability and pricing.
Support customers in any language
Operational flexibility for international stores. Translate, draft, and convert - all inside the ticket view.
Translate incoming message
Generate reply in preferred language
Convert back before sending
Organize and triage at scale
Automation improves triage - not auto-replies. You stay in control.
Tags
Create and assign tags to categorize tickets instantly.
Custom fields
Add fields like claim reason or product category - visible in filters and ticket lists.
Advanced filtering
Filter by status, tag, custom field, agent, or language to find exactly what you need.
Smart automation
Rules that detect language, tone, and subject to auto-assign, tag, and triage tickets.
Your documentation becomes operational memory
Upload PDFs, Word docs, and PowerPoint files - or create articles directly. Every document feeds into response generation for more accurate replies.
Upload files
PDF, DOCX, PPTX
Write articles
Built-in editor
Smarter replies
Context-enriched drafts
Frequently asked questions
No. Deskhero drafts replies with full context - your agents review, edit if needed, and approve before anything is sent. Humans always stay in control.
Deskhero connects to Gmail or Outlook with two-way sync. Read status, deletions, and historical threads all synchronize. It works with your inbox, not instead of it.
Products are synced to enable accurate responses. However, pricing and stock levels are never cached - they're looked up live via Shopify API with every reply to ensure accuracy.
No. Every time a reply is drafted, Deskhero queries the Shopify API for live price and availability data. This ensures your customers always get accurate, up-to-date information.
Most teams are up and running in under 10 minutes. Create a workspace, connect your mailbox, add your Shopify store, and you're ready to start drafting replies.
Yes. Deskhero works as a powerful email ticketing system with suggested replies even without Shopify. The Shopify integration adds order context, but the core features - inbox sync, knowledge base, and smart replies - work independently.
Ready to answer support emails with full context?
Join Shopify stores that use Deskhero to draft better replies, reduce response times, and keep customers happy.
