Helpdesk for Gmail & Microsoft 365
Turn any mailbox into a helpdesk in minutes
Connect Gmail or Microsoft 365 and every email becomes a ticket with an AI draft waiting. Two-way sync, your own address, no migration.
30-day free trial·No credit card·Keep your address
Watch the 60-second tour
✉ Email✎ Website forms💬 AI chat-bot🔗 REST API🛒 Shopify
The loop
Knowledge that compounds
Resolved tickets become FAQ suggestions. You approve them. The chat-bot and auto-replies answer from that FAQ, and only that FAQ. Every week, fewer questions reach your inbox.
01
Email arrives
Every message becomes a ticket, threaded and synced both ways.
02
AI drafts the reply
Grounded in your tickets, docs and website. It even reads attachments. You review and send.
03
FAQ builds itself
Resolved tickets become suggested Q&As. Nothing goes public without you.
04
Answers itself
Chat-bot and auto-replies answer from the approved FAQ. Labeled, logged, humans as fallback.
No migration
Keep your inbox and your address. Replies send from your own domain. Shared mailboxes included.
AI that can't invent
Customer-facing answers come only from the FAQ you approved. When unsure, it hands over to a human.
Live in minutes
Connect a mailbox and Deskhero imports your recent emails as starter knowledge. Done.
Everything in the box
One price per user. Every feature on every plan.
Shared inbox & ticketing →
Statuses, priorities, tags, filters, kanban, live updates.
AI reply drafts →
A ready-to-send answer on every ticket, in your tone.
AI chat-bot →
Answers on your site from the approved FAQ, form as fallback.
Auto-replies →
Routine emails answered automatically, validated before sending.
Automations →
Route, tag and triage with plain-language AI conditions.
Insights map →
See what customers actually ask about, clustered by theme.
Multilingual →
Translate tickets and reply in the customer's language.
Shopify & API →
Orders next to the ticket. Full REST API on every plan.
SLA policies →
Promise a reply time and let Deskhero hold you to it.
Statistics →
Nine views of how you are doing, no spreadsheet needed.
A closer look
Ten features, one price
01
Shared inbox & ticketing
Statuses, priorities, assignees and kanban on top of your real mailbox. Live for the whole team, no refresh.
Learn more →02
AI reply drafts
Every ticket arrives with a ready-to-send answer, grounded in your own content. It even reads attachments. You review and send.
Learn more →03
AI chat-bot
Answers on your website from the FAQ you approved, and nothing else. When unsure it hands over to a form, pre-filled with the question.
Learn more →04
Auto-replies
Routine emails answered instantly from your approved FAQ. A second AI pass validates every answer before it sends. Opt-in, labeled, logged.
Learn more →05
Automations
"Is it finance related?" is a valid condition. Plain-language rules route, tag and triage every new ticket. First matching rule wins.
Learn more →06
Insights map
Tickets clustered by theme into a visual map, rebuilt weekly. See what customers actually ask, then fix the FAQ, the docs, or the product.
Learn more →07
Multilingual
Detects the customer's language, translates the ticket for your team, and sends the reply back in theirs. Your agents just write.
Learn more →08
Shopify & API
The customer's orders and tracking right next to the ticket, and a full REST API on every plan for everything else.
Learn more →09
SLA policies
An ordered list of rules, first match wins. First-reply and resolution targets counted in business hours, paused while you wait on the customer, and computed live.
Learn more →10
Statistics
Nine tabs covering volume, response times, SLA, team, AI share, channels and topics. Every KPI compares against the previous period.
Learn more →Simple pricing
From $9.95per user per month
Every feature on every plan. Try for free for 30 days, no credit card needed.
Start free →